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Kendall Honda of Eugene


846 Goodpasture Island Rd, Eugene, OR 97401 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (14) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Disappointed
Written by Jeremy G on 08/20/2020

I was over charged from the beginning for parts that were never put on my car. They had two separate checks for a total of $1350 after hours of debate and confrontation. The bill of sales has never correctly reflected the car I paid for or the price I paid for it. The amount of disrespect I was shown while trying to remedy this was second to none unlike any I've ever experienced anywhere. I do not recommend this dealership to anyone. The car I bought was a 2019 Honda Accord with around $6,000 worth of after market parts. The total was somewhere around $30,000 and so far I've discovered approximately $1350 worth of over charges and have been reimbursed from the dealership for all of them, had I not noticed the discrepancies I'd be out somewhere around $1350. Also, if they would have put the piece I paid for and requested on the car I bought and was billed for it would cost me about $200-400 less for the repairs I now need and they've offered nothing for this, they also wasted about 5 hours of my time sorting all this out and getting my money back to me. They did nothing to remedy the situation other than give me back the money they over charged me.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Greg Curtis on 08/21/2020
Dealer Response
Hello Jeremy, thank you for bringing this to our attention. We regret to hear about your experience with us, so our General Manager, Jeff, will be reaching out to you shortly. Thank you again and we look forward to speaking with you.
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