Kendall Honda of Eugene
Dealership Service Review
I was able to get an online appointment quickly, at a time good for me. Good social distancing, with pens that had been sanitized in one cup, and a second cup for the used ones. It took a LONG time to get done oil change, filter, etc. But, we watched TV, and felt no need to complain since the Virus makes things difficult on everyone. A man came to us twice, to let us know the update. When finished, 3 hours later, he apologized, saying they were short on workers, etc, and gave us a huge discount on the charges. It was a total surprise, as we hadn't complained or anything. We always have our work done there, as records are easily kept, they don't offer services that aren't needed. This time, I asked for a brake check, just like they usually do. We were close to needing new brakes, but not needed right now. They could easily have said they needed to be done right then, and I would have said yes, because I am so afraid of brakes not working (have dreams about being on a curvy road, with steep hillsides, with no brakes, LOL).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes