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Kendall Ford


344 Goodpasture Island Rd, Eugene, OR 97401 (map)
Today 8:00 AM - 7:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Kendall Ford "They Just, don't get it"
Written by Lee1130 on 10/06/2015

After spending almost 60K for a new F-350 Super Duty and having multiple problems stemming from a broken light switch, which should be seen as a "SAFETY" issue. To begin with my new 2015 F-350 Super Duty is only a few months old with about 2,400 miles, for Ford to, in the first place, have a headlight switch made of plastic is unreal. But never the less to be asked by Kendall Ford to wait for a full week to get you in on a "possible warrantee service" is uncalled for. They just don't get it...... They expect one of their customers after spending 60K, to hold on to the light switch while driving at night, or at the very best, to keep it near your side while driving at night, then to have them say it's a " POSSIBLE" warrantee issue is just as stupid. They got your money, now what, give them your blood. on a truck that just yesterday I made the 3rd. payment on. Give me a break, after complaining about the week wait, they called me back today and graciously offered to bring it in tomorrow on a "We'll try to fit you in" type of basis. This screams of almost psychological abuse. Not to mentioned, A safety issue being ignored !!! Well, I now know where NOT TO GO when spending 60 thousand dollars. THEY JUST DON'T GET IT !!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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kendallauto on 10/15/2015
Dealer Response
Hi Lee1130 - Thank you for bringing this issue to our attention! We are extremely sorry that your experience at our dealership has been so frustrating. Our goal is to provide unparalleled customer service for each customer, and this time it looks like we didn't get it. We'd like the opportunity to learn from our mistakes and make this right. Could you please call Kendall Ford and ask for our Service Manager, Pat LaMora? He is awaiting your call. We look forward to serving you better in the very near future. Thank you again – The Kendall Ford Team
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