Kendall Ford
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Dealership Service Review
service Rating
Awesome customer service personnel, mechanics not so much
Written byon 04/02/2015
Be very careful when getting your vehicle serviced, as the mechanics are often in a hurry and seem to forget to do things like topping off fluids during an oil change, although they sign off saying they did. Also seem to be in such a hurry they seem to take short cuts that cause more damage than good. When brought to their attention, they do make it good, but you still wonder what was really done under the hood in the first place. I will look around for a better place to have my vehicle serviced in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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kendallauto on 04/06/2015
Dealer Response
We are very sorry that your experience here at Kendall Ford was not exceptional and want to thank you for your review. Our mission at Kendall Ford is to make sure every customer is valued and has a good experience. We would like to take this opportunity to discuss your experience and find a resolution. Our service manager has been notified of the issue and would like to speak with you. Please call or stop by the dealership at your earliest convenience to meet with our service manager. Thank you again for your review, we hope to talk to you soon.
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