Patriot Chrysler Dodge Jeep Ram of Chandler

Do not do business with this dealership. Especially if you are from out of state. I went thru Autotrader and found a Jeep that this dealership was selling. I live just outside of St. louis Missouri. It was late at night but I was surprised that Shelly Davis responded so fast. All was cool. I spent three days talking and texting with her. She sent me a credit form that I filled out. When I responded that is was finished with the credit application, I told her I wanted to keep my payments at a certain level. The next day, July 2, she called asking me about my trade in. I sent pictures to her of the VIN and Mileage. She called me later that afternoon and said all was good and that we would be able to get the payments where I wanted them. I said great and asked her when she worked so I could ride down, 450 miles, to her to finish the paper work and drive off with the Jeep. She said 9am to 8pm Friday and the same for Saturday. I told her that I would leave in the morning, Friday, and would be there about 2pm or 3. She said that would be great and couldn't wait to see me. I asked if there was anything else I need to do or bring to the sale. She said just my drivers license and trade in title. We drive down there, arrived at 1:30pm. We went in the dealership and escorted to a table to wait for Shelly. We sat there for a few minutes, the Shelly came over introduced herself and even asked how the drive was. She said she would be right with us. Few minutes later a man comes and sits next to us and says that the Jeep was sold 15 minutes before we arrived. I was hot. I did say a few expletives because I could not believe they sold the vehicle out from under us like this. We stormed out but I went back in to speak to the floor manager. He introduced himself as Rod or Rob (he had a big black beard). He asked me to go in his office. He proceeded to say that it was Oklahoma law that they can not hold cars for anyone. I called the Oklahoma new car and used car commissions and they said they do not have such a law. The dealership lied to me. Then asked if I had signed any paper prior to coming. I said no I live in Missouri and Shelly didn't mention anything about holding vehicles. I asked why he wasn't aware of our deal and he said she sells too many cars to keep up with her. He offered to buy me lunch or pay for a tank of gas. I was fuming but sort of understood but didn't know he was lying about the hold law. He had no empathy or sympathy towards the situation. Just it wasn't their fault. He said give him 10 min and see if he can find a deal and that he will lose money but wants it to be a win win situation. I told him this jeep had the extras like tow package and winch. He said he would look. He came back out with a copy of a dealer sales tag. He said he would pay for the winch and tow package. Then I noticed that the price for the jeep was 31k. I asked if he was going to give it to me for the same price as the jeep I wanted and said no he couldn't do that. He tried to upsell me a vehicle by8-9k. incredible. These guys are [non-permissible content removed]. Buy somewhere else. I would give a zero rating but you cant. Also, most of the 5 star ratings are due to them saying if you give them a 5 star you will be entered in a thousand dollar drawing. Its posted on their windows. Stay away. Jeremy Bird, if this is the staff you keep, you are no better than the [non-permissible content removed] you employ. This past week, Shelly sent me and email and text asking me if I'm still interested in the vehicle and wanted to know if I wanted more pictures. These people act like they have no clue what they are doing.