Jeff Wyler Springfield Chevrolet
Dealership Sales Review
I don't know anyone that really enjoys searching for a used car, but I take it seriously. I do all my research before I inquire about a vehicle so I don't waste a salesperson's time or my own. At Jeff Wyler Chevrolet, I inquired about a vehicle and promptly was texted to engage. I responded and shared I was a serious buyer. We set a time to meet about 36 hours after we first texted. The next morning, I began receiving repeated texts, phone calls and emails from other salespersons to engage on the vehicle which caused confusion and frustration as I was at work and did not have time to deal with the confusion and asked them to communicate with one another and stop the continued pings. We live an hour away from the dealer. The salesperson confirmed the vehicle would be held and ready to go at 10:00am for us. We drove out there and arrived about 10 minutes early. We approach the salespersons desk and he asks me to spell my last name while he pulls my name up in the system. He walks over to get keys to find the vehicle only to come back and tell me that the vehicle had been sold to someone else a week or so ago, but had a bad fuel pump so they took it back and were now going to junk it. He was just finding out about it himself. He apologized which I appreciate, but feel this is poor business practices. I gave 2 stars instead of 1 because he didn't bother to try and do the "but let me show you some other cars we have on our lot" which would have went no where. Clean up your online inventory, Jeff Wyler Chevrolet and make sure it is current.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No