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Kerry Ford


155 W Kemper Rd, Springdale, OH 45246 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bait and Switch
Written by uppity1 on 01/09/2015

So I went into Kerry Ford on December 30th to test drive a new car and see what type of deal I could work out being the end of the year. Sales staff I dealt with was very friendly and helpful and my entire car buying experience was rather easy and enjoyable to be honest. Took delivery of my car and was extremely satisfied. About 5 days later I get a call from Jason Richmond the sales manager telling me that there were some paper work problems and I needed to come back to the dealership to help them solve the problem. I kindly ask what the problem is and was informed that the paperwork has the wrong VIN number on it?? Ok at this point I believe maybe they did make a mistake as there was another car with same color but different features on the lot. I go out to the garage check my VIN number against the paperwork and behold it matches. I kindly call Jason back to inform him that the error must be on their end as my paperwork and VIN numbers match. I then get a call back from Jason saying that he had to look at my paperwork and that their seemed to be an issue with the Price of the car now not the VIN and that I received the car below the selling price I was suppose to get?? He tells me that if I can just come in and sign some new paperwork it will only be about $15 more per month. I kindly inform him that I am not going to pay anymore for the car I signed a contract and already paid for the down payment and approved the loan. This goes on for literally about a 15 minute high pressure conversation where he threatens me that Ford wont accept the contract, I wont be able to get the title for the car, and that wouldn't I rather pay $15 more a month rather than returning the car? I kindly inform him that I wont be doing any of that and if I need to I will get my lawyer involved. So far they have left me alone but this experience has ruined this dealership for me I would never purchase another vehicle from them. Buyer Beware

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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kerryfordoh on 01/12/2015
Dealer Response
I would like to apologize for the impression you have received about our dealership. I would appreciate the chance to learn more about your visit and address the situation. Please contact me at your earliest convenience, Thank you. James Ashurst - Sales Manager - jashurst@kerryford.com
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