Dave Kehl Chevrolet
Dealership Sales Review
Recently I called ahead to advise this dealership that I was travelling from Dayton, OH to Mechanicsburg, OH a distance of 50+ miles one way to look at their stock of 2008 used Uplander vehicles. I specified that I wanted only the color silver. I arrived on Friday the day I said I would and was greeted by one of their salespersons. I was escorted thru a cold wet field and was pointed to a couple of these vehicles and when I looked around the sales associate had disappeared only to reappear a few minutes later with a box full of key fobs. After dumping approximately 25 of these on the hood of the van that I may have wanted to purchase he finally found the one that opened the vehicle. I fumbled around trying to familiarize myself with the attributes of the vehicle only to have the salesperson disappear again only to find that he had gone to try to open another of the vehicles. Both of the vehicles he showed had one or more flat tires and the vehicle that had the power side door had a diminished battery which was insufficient to operate the door. Needless to say that a test drive was not possible nor offered. As I departed the dealership the salesperson said that he would call me back that afternoon to tell me approximately what he would offer me for my 2005 Impala that was in excellent condition. I remembered explaining that I had qualified for a loan at a local credit union and that the good rate I obtained would expire the end of the month, or the next day. I did not receive a call from the dealership that day or the next day so on Sunday I submitted an offer for one of the vehicles and waited. After approximately 3 to 4 days I sent a message via the internet asking the status of my offer. I heard nothing. I then called the dealership after another couple of days explaining my situation. I was told that they had tried to call but did not receive an answer. The number I gave them was my cell phone which has voice mail and the salesperson was unable to tell me the number he had called. During the conversation no mention was made by the salesperson concerning my internet offer / inquiry but the salesperson did remember me and I was told that I would be offered a reasonable amount for my trade in and the amount he would accept for the sale was the difference based on full asking price of the vehicle. I thanked the salesperson and hung up. Two days later I faxed an offer to the dealership and the offer I made was $2,100 less that the asking price or 11.5% less. I was called the next morning and was told that the price on the internet was the lowest acceptable price. Now I am a reasonable person and I understand that a profit must be made but here is my perspective: 1. This is a used vehicle which was originally titled to Avis and then bought at an auction by this dealership. 2. This vehicle has been discontinued by General Motors and based on everything I have read and observed the interior seemed to be an afterthought by the engineers since it is not well laid out and none of the seats fold down. Bottom line it is not in high demand and the dealership had over 10 of these vehicles on the lot and when I again visited the dealership this past Sunday to make sure the vehicle I was going to make an offer on was not damaged there was only one bare spot in the Outlander section where an Outlander had been parked (I assumed that this one had been sold) but it appeared that all the others were still available. Oh by the way, the two vehicles I looked at 2 weeks before still had flat tires. My opinion of this dealership is that of the foreign car dealership from years ago that basically had the attitude "we are the only show in town". I am not trying to steal the vehicle but I do know that the $6,500 I was offered for my Chevy was a low ball offer but I accepted that but what I don't accept is the fact that they are unwilling to enter into discussions and arrive at a mutually accepta
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No