Acura Columbus

I called on a vehicle listing we saw online, inquiring about setting up an appointment for the same day, despite needing to travel four hours to this dealership. I was first told the car was available "at the moment", but the salesman had TWO people coming to see it, and he would call me if the car was still on the lot after noon. I called back in the afternoon when I didn't receive the return call as promised, only to be told that the vehicle wasn't even for sale as it had not come off the loaner fleet yet. We finally received a call back from the dealership (not counting the daily customer satisfaction surveys calls and emails we received) , and the salesman promised he would let us know prior to it coming available. We pursued it for almost two weeks, only to find out today that not only had it come available, but was sold to someone else without even a phone call letting us know. The sales force is absolutely clueless.