Dave Gill Chevrolet

I recently owned a 2013 Equinox that I purchased from a dealer in my town, Coughlin Marysville. When I was in for a service appointment, they mentioned that they could likely could get me to trade in my 2013 Equinox for a 2016 Equinox and keep my payment at or lower than what I was currently paying. I decided to take them up on their offer; however, the sales manager there gave me a very low trade offer on my vehicle and showed me a vehicle well above what I asked with a payment over $300 more than I was currently paying. However, my research of vehicles showed that I could purchase a vehicle at or around my current payment based on what I wanted. I next took my vehicle to Coughlin London to take advantage of their True Car pricing. They were very courteous and much more helpful than Coughlin Marysville, but told me they could not locate a vehicle with the specs I wanted (AWD, Navigation System). I then contacted Dave Gill, another dealer with True Car pricing, Their internet Sales Rep, Dayna Parker, helped me follow up on the text messages send by Miranda Wilson to assist me on my purchase. They connected me to Shane Pulley, one of their sales reps. I spoke with him on a Thursday and gave him my specs for a vehicle. I met with him the following day. When I arrived, their was a VIP parking spot with my name on it. My name was on a customer service board telling me who I was to meet with. I was greeted at the door by someone asking me who I could speak with. When I met with Shane, he had already arranged to have a vehicle in their lot ready for me to take a look at. Although it didn't meet my specs, Shane showed me the new features with the 2016. We then went back to his desk where he had 4 selections with what I wanted already selected for me to review. He explained to me the features of each and we ranked these in order of preference. They provided a fair trade in for my vehicle. Shane followed up with me as the process went along. It was challenging finding what I wanted, but after some dialogue and some flexibility on my end in terms of the color, we were able to secure a vehicle with the specs I wanted and I was able to arrive at a payment about $15 less than what I was paying previously. Shane and the sales staff were very cooperative and handled everything with first class service. I was very very pleased with their approach to the customer. The only drawback was the somewhat unorganized nature of the finance manager. When I went to work with her, there was no real attempt to shop out my loan and with my credit score at roughly 813 I knew I could secure a loan in the mid 2% range. When she told me my payment amount, I asked her the rate that was on the loan, and she responded 3.79%, much higher than what I knew I could secure, When I asked to shop it out, she simply said I will just make it 2.79% and work that out. Knowing that the difference between 2.79% and what I likely could secure was only a few dollars/month less and because I was running short of time to pick up my children, I conceded the rate but it concerned me that my rate wasn't shopped out more aggressively. All in all however, I would highly recommend this dealer to anyone and plan to go there again the next time I purchase a vehicle. It is about an hour drive for me but was well worth it!