Jeff Wyler Honda of Colerain

I have never been more frustrated or angered while trying to purchase a new car. I went to Jeff Wyler Honda of Colerain yesterday, Monday May 30, to test drive a new Honda Pilot for the second time. There was only one available to drive and it was not the trim level I wanted to purchase. We test drove it anyway and proceeded to tell the salesman that this model was not what we wanted. He kept saying "what if I can get you a good deal with your trade in?" I continued to tell him no. When we arrived back at the dealership I told him I wanted a black Touring model. He proceeded to find one available at another Jeff Wyler location. Before we could discuss pricing and financing, he drove my trade in vehicle with me inside. While driving around, he kept making comments such as, "This is going to look so good for me that I am selling a Pilot off another lot." He also said, "This is great because I only need one more sale to get a bonus." I felt this to be very unprofessional. I had not committed to purchasing anything and his cockiness was sickening. When we went back in to the dealership to talk numbers, things got even worse. The unprofessional salesman took my information and then went back to talk about my application. When he returned with the "numbers," I was literally about to fall out of my chair with anger. My trade in value on Kelley Blue Book was an average of $10,000. They wanted to give me $5,000. On top of that, they were trying to sell me the Pilot for $4,000 over MSRP! I was furious. I told them I know what my car is worth and that is not even close. The manager then went out to my car and also drove it. He came back and said, "Sorry about that. The VIN number was coming up as an EX but yours is really an EX-L so we'll give you $8000." Sound like a scam?? I think so. How can a VIN number be wrong? It's like a social security number. I told them to forget the whole thing. I had no interest in doing business with [non-permissible content removed]. First, give me nothing for my trade in and then try to charge me OVER MSRP. They showed me no window sticker, no description of the charges - just a number they wrote on a piece of paper. When I went home, my husband and I priced the Touring on Honda's website and, yes, we were getting scammed by $4000. I am sickened by this whole experience. Jeff Wyler of Colerain is what gives car dealerships a bad name. I wasn't surprised when I read a few reviews down on this page and saw someone was overcharged by $4000 on a new Honda Civic. Just goes to show that it pays to do your own research. I knew when they showed me that price of $49,000 it was totally off. Go price it for yourself on Honda's website. Black, 2016, Touring. Not even close to $49,000 even when you add on several accessories. Please steer clear of this dealership. You will run into cocky, unprofessional sales people and [non-permissible content removed] managers. I know I will never step foot on another Jeff Wyler dealership lot. Ever.