Jeff Wyler Honda of Colerain

I posted this on their FB page on March 24, 2016: This has been one of the worse car buying experiences we have ever had! My husband drove there from Columbus Ohio to trade in my pilot for a slightly new version when he got the truck it had a HORRIBLE cleaner smell that they said was from the leather protector insurance that we bought. So we got a neutralizer air freshener to help with the odor. We had to let the car sit for 4-5 days to air it out because the smell was horrible. Once that smell was gone we went to use the heater and got consumed with cigarette smoke smell. I left multiple messages for our sales guy who NEVER got back to me so I went to the sales manager. I told him about the smell and the fact that the truck isn't shifting properly. He told me it's because Honda changed the way it shifts. I scheduled to have the remote starter installed last Saturday (March 19) when they were supposed to also take care of the filter behind the dash and look at the shifting problems. I get my car back on Tuesday with the smell still there when you turn on the air/heat and the shifting now seems worse. The sales manager acts like he is doing me a FAVOR and that they are not required to help at all. Now I have to take it to a dealership that they own in Columbus to fix the filter and a Honda dealership to have them fix the shifting. I have called and spoke to the assistant GM and he is giving me the impression that his guys have bent over backward to help me. Now I will go to Honda and see if they agree. have still not heard back from the GM at Jeff Wyler Honda of Colerain or their corporate representative that responded to my last review I want to make sure that someone understands the severity of what has happened. We do NOT believe that the Certified Pilot that sold was sold to us on February 26th was actually certified! Honda Corporate has also asked the GM at the Colerain location for proof by email and phone yet NOONE has responded. Not only that but we were never given a copy of the 182 point inspection or a copy of the certification warranty book. I want to turn this vehicle in and walk away. IF it comes to light that this car was sold to us by deception we will press charges under The Ohio Consumer Sales Practices Act (“OCSPA”) (Ohio Rev. Code § 1345.02.) 1345.02 Unfair or deceptive acts or practices. (A) No supplier shall commit an unfair or deceptive act or practice in connection with a consumer transaction. Such an unfair or deceptive act or practice by a supplier violates this section whether it occurs before, during, or after the transaction. Mark the GM told me that he had proof that our car was certified because they had to pay for the warranty and that he was going to pull the file and email it to me. Well he didn't pull the file instead he sent this: I have decided to forward the info that you requested to our attorney. We should be in contact with you either this afternoon or early next week. Mark Hume General Manager Jeff Wyler Honda of Colerain I have filed a complaint with the Ohio Attorney General's office as well as Honda.