Jeff Wyler Honda of Colerain

I had a recurring issue with bad smells coming out of the HVAC system soon after purchase. They made three attempts to fix it, the first two which they covered under warranty, but the third which they charged me over $500 for and still didn't fix the issue. They want to charge for 10 hours of labor to get at the evaporator box to replace it (where I think the source is), but they won't cover it. American Honda won't cover it. The issue got so bad the interior of the car not smells musty even without running the HVAC system. I've filed a Lemon Law complaint on the car, requesting a full refund. Dealer won't provide a loaner car, American Honda's case manager won't return my calls anymore, including my request for a loaner car, so I pretty much was faced with continuing to drive a vehicle that blew musty, moldy air at me. Faced with having to use an N95 or N100 with organic vapor control respirators and with the windows at least partially open just to avoid some really severe mold exposure symptoms, I decided to lease another vehicle instead of further risking my health. I don't blame the techs. They did the best they could. I lay this at the feet of the dealership's management and American Honda, and of course, Honda's new Celaya, Mexico plant. Between labor issues, theft damage issues, I'm not surprised more people have been reporting problems with their 2015 Honda Fits as more people buy them. Honda should have done what Mazda recently did with their new Mazda 2 from their new Mexico plant and delay sale of produced vehicles until all build quality issues have been fixed. I retract my initial positive review of the salesperson. As soon as I started mentioning the HVAC system repairs didn't resolve the issue, he stopped returning my messages. Buyer beware.