Jeff Wyler Honda of Colerain

Seems to me by reading all of the other reviews I wasn’t the first to fall victim to the bait and switch of Matt Mize. I have in email agreed upon pricing to purchase a 21’ Passport. I agreed to the deal via email and text with salesman Byron. So the wife and I loaded up early on a Saturday morning (My Birthday) and made the 250+ mile 4.5hour drive to Cincinatti. Had an appointment scheduled with Byron to sign the deal. He kept pushing my wife and I for our personal information to “Run the numbers”. I asked multiple times for the pricing and was informed to get the most accurate numbers they needed to run a “credit check”. I reluctantly agreed and provided the information. This is where my experience took a major turn for the worse. I would have never let them ran a credit check if he would have told me the numbers changed from our agreement. Matt Mize then showed up at the desk and tried running through the numbers so fast to hopefully confuse me and get me to sign the dotted line. We were buying a 21’EX-L AWD Passport with a MSRP of $40,430. This vehicle selling price from Byron was $37,885. While trying to push me through the numbers quickly and get to me sign the agreement I had to stop Mr Mize. As I had already ran the numbers on the deal and knew exactly what my payment would be. Here is where we go over the deal line by line. Their “$5,000 Market Adjustment” above retail was never mentioned. He also tried adding Nano Protection and a bunch of other small add ons that were already on the vehicle and included on the MSRP window sticker. I very much proceeded to lose my cool with him. I told him that this was insulting and disrespectful to blatantly lie to people to get them to the dealership. He then proceeded like others have mentioned to be very pushy and rude stating its part of doing business and all dealers are doing $5-20k markups on all new vehicles. I said I don’t care what others are doing as I have agreed on the price already and have a email document to prove it. He didn’t care and said this is the price. After a few choice words for everyone in the dealership to hear I had to ask and demand for my keys to my vehicle I was trading multiple times. He didn’t want to give me my keys like he was holding me hostage and trying to force me to do the deal. He could then see I was very angry and he finally took off when he realized I was only getting more angry. Byron then came back and I explained what had happened. He said I’m sorry but thats the way it is. I told Byron I understand the current market and would be fine with saying no thanks if you hadn’t lied to me to get me here. I’m so disgusted with this dealership and will absolutely never ever do business here and I advise everyone else to do the same. I also highly encourage everyone with the same experience with this dealership and apparently Matt Mize to call Honda Corporate Customer Service and voice their concerns. They seemed very interested and apologetic with my horrible experience at Jeff Wyler of Colerain. They assured me a full investigation would be conducted at this location. If this happens or not we shall see. I also called multiple times and left multiple voicemail messages for the General Manager Matt Brady with one return call And voicemail while I was working out of cell phone coverage. This was after 5 days of calling and leaving a message twice daily. I’ve called for almost two weeks now and still not another call. This is by far the worst lying and deceiving dealership I’ve ever experienced and I don’t know how they can sleep at night knowing what they’re doing.