Skip to main content

Jeff Wyler Honda of Colerain


8950 Colerain Ave, Cincinnati, OH 45251 (map)
Today 9:00 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
HORRIBLE Experience
Written by Edmundsoh1 on 10/28/2018

Would never purchase a vehicle from this dealership again. Choose a difference dealership where management cares for its customers. I test drove a BRAND NEW vehicle and eventually purchased it the same night. The 'Low Tire' notification was on the dashboard the whole time during the test drive. The salesman was oh so generous to pump up the tire for me. Two days later, the tire was flat again so I took it in to my local Honda dealership (2 hours away from this dealership) and found that there was a nail in the tire. The puncture was too large to fix so a new tire was necessary. I called Jeff Wyler of Colerain; spoke to four different people and all of them said "Let me see what I can do and I will call you back ASAP", as they knew I was at the dealership waiting to hear from them. I never received ONE phone call back. I emailed my salesman a few days later and his reasoning they would not help me with the tire was because the tech did not see a nail in the tire the evening I purchased it- I'm sure he never looked. The second reason was because I did not drive two hours to their dealership to have them look at it on a flat tire. How could they expect someone to drive 2+ hours on a flat tire? To top off the situation, Matt Brady- the general manager, I called after he left his comment and never received a call back. Horrible customer service- horrible all around experience, this being just one of the many difficulties. Please trust me- you will be able to get the same deal at any other Honda dealership in town and not have to deal with any of the nonsense this dealership provides.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Nicky on 12/29/2019
THANK YOU for posting this comment because leaving reviews like this allows you the true colors of the dealership & management! I always read reviews and you can tell when somebody is genuine.
Report