Jeff Wyler Honda of Colerain
Dealership Sales Review
Would never purchase a vehicle from this dealership again. Choose a difference dealership where management cares for its customers. I test drove a BRAND NEW vehicle and eventually purchased it the same night. The 'Low Tire' notification was on the dashboard the whole time during the test drive. The salesman was oh so generous to pump up the tire for me. Two days later, the tire was flat again so I took it in to my local Honda dealership (2 hours away from this dealership) and found that there was a nail in the tire. The puncture was too large to fix so a new tire was necessary. I called Jeff Wyler of Colerain; spoke to four different people and all of them said "Let me see what I can do and I will call you back ASAP", as they knew I was at the dealership waiting to hear from them. I never received ONE phone call back. I emailed my salesman a few days later and his reasoning they would not help me with the tire was because the tech did not see a nail in the tire the evening I purchased it- I'm sure he never looked. The second reason was because I did not drive two hours to their dealership to have them look at it on a flat tire. How could they expect someone to drive 2+ hours on a flat tire? To top off the situation, Matt Brady- the general manager, I called after he left his comment and never received a call back. Horrible customer service- horrible all around experience, this being just one of the many difficulties. Please trust me- you will be able to get the same deal at any other Honda dealership in town and not have to deal with any of the nonsense this dealership provides.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes