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Bob Ross Buick GMC


85 Loop Rd, Centerville, OH 45459 (map)
Today 10:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Not buying from them!
Written by 05CanyonOwner on 07/11/2015

Had a nice quote from 3 dealers using the USAA credit union car buying service and the USAA-General motors 750.00 discount certificate. Took the quote to the Boss Ross salesman and asked if Bob Ross would honor the other dealer's quote on a truck with the same equipment that Bob Ross has on their lot. Salesman said he needed to check. After the normal 15 minute wait he returned and stated the USAA pricing and discount were "crap". He wrote down a number and said this is what they wanted for the truck and then up'ed it by 495.00 and said the additional was for the bed liner. After adding the 495.00 to the price he then said they would accept the USAA-GM certificate for the $750.00. I reminded him that I had bought two other trucks from them but I would not be buying a third. I also said the 499.00 for the bed liner was a joke because the dealer add-on sticker on the truck side window was priced at 299.00. I looked at the salesman, picked up my paperwork and walked out!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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bobross2 on 07/23/2015
Dealer Response
Thank you for taking the time to write about your frustrations. We are sorry to hear you were displeased with your recent visit to our dealership. At Bob Ross Buick GMC, we strive to provide the best customer service around. We would like to discuss your frustrations with you further. Please call (937)433-0990 at your earliest convenience. We hope to have the opportunity to earn your business in the future. Thank you.
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