Huebner Chevrolet
Dealership Sales Review
Update 2/25/16 Before I purchased the Raptor mentioned below I voiced concerns with my sales rep Shane that the brakes felt funny. He assured me that they would look into it and prior to buying told me it was fixed. I took his word for it, drove it and it did indeed feel better. My mistake for trusting a car dealership. Shortly after my purchase I noticed the brakes started to feel funky again and the truck started pulling to the right. I needed an oil change so I took the truck to Valley Ford Truck and asked them to check the alignment. While they were rotating the tires they noticed that there was an issue with the brake pads. It turns out whoever had worked on the brakes installed two inboard brake pads on one side and the opposite on the other causing the caliper to twist and bind the rotor (Valley Ford's words, not mine). After hearing this I inspected the brakes and there it was, clear as day. Needless to say this was a safety issue and needed to be fixed. I paid the $371.61 for the new pads, rotors and labor and took the truck home. I emailed Shane at Huebner to let him know about this. I was looking to be reimbursed for the repairs, or at least an admission that it wasn't handled correctly. I was told I would need to bring the truck back to Huebner for them to look at it. Huebner is over an hour away from my house and I mentioned to Shane that i already had them fix the brakes because it wasn't safe to keep driving. Basically after that they told me I was [non-permissible content removed], I should have brought it to them sooner. Shane assures me that "they brought it in and resurfaced the rotors". I can assure you that had they done that, they would have definitely noticed the mistake on the pads. They either didn't do what they said, or they did and ignored the major safety issue. This might not be a big deal on a $5,000 20 year old Chevy, but on a $46,000 truck, I assure you it is a BIG deal. So, read my review below and the review above and decide for yourself. I stand by the fact that the original transaction was excellent, however none of that matters if they lied about the brakes being fixed and put me and my family in danger.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes