Skip to main content

Huebner Chevrolet


1155 Canton Rd NW, Carrollton, OH 44615 (map)
Today 8:30 AM - 5:30 PM
Sales Rating

Be the first to write a review.

Service Rating
Recommend:
Yes (0) No (1)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
BAD BUYING EXPERIENCE
Written by edinwv1 on 04/19/2015

I had a very bad experience buying from Heubner. I bought this truck after finding it online. The vehicle was grossly misrepresented. Upon picking it up, the vehicle had scuffs / scratches / dents all the way around (front bumper / right side / rear of cab, rear tailgate, rear bumper). None of these were disclosed upon asking them about the truck, and the pictures were deceptive. Also upon picking up the truck, I found that the rear tires were almost wore down to an unsafe condition. Upon asking my sales rep. to talk to the manager, she went and got him. He was absolutely the rudest, most unprofessional individual I had ever met. He offered to knock off $200.00. Upon me refusing that offer, he threw his papers down on the ground and told the sales rep. to "send me home", that he wasn't going to sell me the truck. Since I didn't like the way it was going with him, I told him I wanted to talk to the owner. He immediately said he was "busy". I told him I know the owner would want to know that he had an extremely unhappy customer on his hands. I told him to please go check. He stormed off, and said he was eating lunch. I once again told him I was sure he would want to talk to me about this issue to help resolve it. I've worked at dealerships, and I've always known the owners to be outstanding, and very understanding individuals. He once again stormed off and came back saying the owner said he would knock off $500.00, but that's it. "TAKE IT OR LEAVE IT". I told him I wasn't happy, and that I felt I got taken advantage of. But he didn't seem to care. Am I happy about the deal? No, I am still not. On 3/17, I wrote an email to the General Manager after receiving a cookie cutter "How was your experience with us" email. I still have not received a reply from them, so it is obvious they don't care about unhappy customers. So my advice, stay away from this dealership...

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.