Dan Buck Chevrolet

Our experience was the same as several others. Called to verify the vehicle was there and told the salesperson that we were from hours away. Told her of our preapproved financing over the phone and asked if the vehicle price was negotiable and her reply was "I wouldn't want to lose a customer over the price of a car". We took a day off work to visit the dealership with the intention of purchasing the vehicle we were looking at. Sales person meets us in the lot and suggests every vehicle but the one she knew we were looking at because I told her who I was and she remembered me from the phone call. Test drove the vehicle and discovered that it did not have a CD player like advertised online and on the sticker on the window. Her reply was that the vin number is put in and the vehicle information just comes up. (So they don't check it??) After the test drive, told her we wanted to talk about purchasing the vehicle. She asked if we wanted it today and my reply was yes, we didn't drive all this way for nothing. I reminded her of the preapproval letter and she replied "We aren't accepting outside financing right now. We are a small dealership and we don't get our money fast enough from an outside financial institution". I asked her why she didn't tell me that on the phone when I discussed with her that I had preapproval and her reply was that she didn't remember us discussing finances on the phone. She continued to tell us about the vehicle warranties. I asked if this vehicle had the 12 month 12,000 mile warranty and her reply was "no, this vehicle doesn't carry that warranty". It was listed online as having a lifetime engine warranty and the 12 month 12,000 mile warranty. She asked for the keys to our trade in so she could get the vin number and the mileage. After our discussion on price and not coming to an agreement, we were leaving the dealership only to find out that our vehicle had been moved without them having permission to do so. I would not recommend this dealership to anyone. They are very deceiving and will tell you what you want to hear to get you in the door and once in the door they don't act as if they are willing to part with any of their vehicles. No negotiations and no willingness to come to an agreement at all.