Dan Buck Chevrolet

I must admit that we are at fault for trusting information on the internet and a used car salesman enough to think that we were getting a nice used vehicle without actually seeing it in person. The information posted looked great and the salesman talked it up very nicely. So, we decided to go ahead and put $1,000 down (non-refundable) in order to avoid driving 200+ miles only to find the car had been sold (as has been the experience of other reviewers I’ve seen). About 30 minutes later, the salesman called up and said he was receiving new information about the car that we should know about. The car had not been through the 117 point inspection advertised online, there were some ‘surface scratches’ (but ‘not damage’ he assured us), the car needed new tires, and there was an engine light of some sort which apparently went off when the oil was changed. So, we knew it was not perfect, but again, to hear the salesman describe it, the problems were minor. He even sent pictures of the ‘scratches’ and they did indeed look minor in the photos. So, having already put $1,000 down, we decided to go ahead and follow through with the purchase. Upon seeing the car, we realized just how naive we’d been to trust them, but by then it was too late (unless we were content to have just given them $1,000 and driven 200+ miles for nothing!). One of the ‘surface scratches’ turned out to be a large, protruding 3 inch gash which had cut through the metal. This was in no way represented accurately by the photos, nor did the salesman describe it as such. The front tires (which, in fairness, we were told needed to be changed) were completely bald and potentially dangerous to make the 200+ mile trip home. The interior, which we were informed by the salesman was in great shape and looked nearly perfect in the photos, appeared to have not even been cleaned. The seatbelt straps were nearly black with grime, there were crumbs in the crevices along with an old ticket stub and a bobby pin and it all smelled like old smoke. After getting the vehicle home we discovered that the front rotors were completely shot and that all of the brake pads needed to be replaced. But, the icing on the cake was when we discovered that THE OIL HAD NOT BEEN CHANGED, even though they took the time to reset the indicator as if they HAD changed it! Seriously? Did you really decide to save the $20 on an oil change when you found out we were coming from out of state? The dipstick was stained with old, dark oil and the level was well below the add line. Yes, we could have caught that at the dealership and MAYBE they would have taken care of it, however, we had already been informed that no work could be done on the vehicle because it was Saturday and there was no one in the garage. In sum, we were foolish to have trusted the word of Buck Chevrolet. Had we received an accurate description of this vehicle up front, we would never have considered buying it. But, since we had already given them $1,000 and driven so far to get it, I am sure they were fairly confident that we would feel obligated to take it despite the additional issues we were not aware of. Moreover, they apparently did not even feel a need to clean it up given this situation. We will never make the mistake of buying a vehicle online again, especially from Buck Chevrolet. Used car dealers have certainly earned their fine reputation.