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Liberty Ford Brunswick


3101 Center Rd, Brunswick, OH 44212 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (8) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Hindsight is 20/20! Bad experience for me too :(
Written by LibertyFordCustomer on 04/26/2019

When I originally contacted Liberty Ford in Brunswick because I was interested in a new vehicle, they called, emailed and texted me to the point of harrassment....and from the moment I signed the papers on my lease 5 weeks ago, no one will even reply to my simple questions. When the salesperson didn't respond initially, I began copying a general manager - still nothing. I don't live close enough to just drive there every time I need to speak to someone, and should I even have to do that? There were definitely "red flags" from the beginning, but I wanted the car badly enough to overlook them. Now, I'm sorry (really sorry) that I did and am apprehensive about having to deal with Liberty Ford Brunswick in the future. I hope I can go anywhere else for scheduled maintenance and for whatever happens at the end of the lease term. Based on this experience, I imagine that will be another ugly situation. I have never left a review for anything - good or bad - but at this point, I feel this is my only recourse and I'm going to leave a negative review on every possible site (including BBB), urging others to reconsider their choice of a Ford dealership. I'd like to think that there actually are some who sincerely believe in providing good service to their customers.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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