Toth Buick GMC

I highly recommend you avoid Toth Buick GMC on Arlington at all costs. My experience with their service department has been nothing short of a nightmare. I took my 2016 Silverado 1500 in for repairs after an accident in December 2023, thinking a GM dealer would be the best place to handle my truck. Boy, was I wrong. From the beginning, the repairs were sloppy. After the first visit, they aligned the wheels, replaced an upper control arm, and did some cosmetic work. But almost immediately, I noticed my driver's side door, which had been damaged in the accident, wasn't closing properly. I brought it back, and while they "fixed" it, it was still misaligned. Then, to make matters worse, my air conditioning stopped working. I took it in, and after a recharge, they told me they couldn't find a leak. I had to take it back FOUR more times before they finally admitted there was a crack in the condenser. By then, it was months later, and my insurance refused to cover the cost, since I’d reported the issue too late. As if that wasn't bad enough, I began hearing a loud 'clunking' noise from my driver side wheel – the same area that had been hit in the accident. I brought it back over and over, but they couldn't diagnose it or even bother to help. After speaking with one of the owners, Nick Toth, he was completely dismissive, blaming the issue on the age of the vehicle and making it clear they had no intention of helping further. Now, over a year later, the damage to my suspension has only gotten worse, and when I finally brought it in for another inspection, they found a broken ball joint and front stabilizer link. But of course, they refused to admit that their poor repairs had anything to do with it. They offered to resubmit to my insurance, but the chances of that being covered were slim at best. Nick Toth's attitude was childish and unprofessional, and it’s clear he’s only in the position he is because of family connections, not skill. He has no regard for customers or their concerns, and his dismissive behavior only made matters worse. If you value your vehicle and your time, stay far away from Toth Buick GMC. Their service department is a joke, and their management clearly doesn’t care about providing any real help. Do yourself a favor and take your business elsewhere – you’ll regret it if you don’t.