Crescent Ford
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Dealership Service Review
service Rating
Worthless
Written byon 05/13/2021
I have tried to do this in a constructive manner. I have sent an email and left a message with the service manager. The email was several days ago and the voice mail was around 1:00 today. You didn't respond so here you go in the public eye. I have come to Crescent multiple times. Thank you for handling the recalls. Aside from that your service has been worthless, exorbitant, and unfriendly in my visits. You are welcome to call me on this, but I can tell everyone that Crossroads in Kernersville is in another Galaxy. If you don't care to discuss further, I will take the time to spell out all of the details why publicly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kevin Smith on 05/17/2021
Dealer Response
Hi Chris, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (336) 869-2181 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon. Take care!
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