Mark Ficken Ford Lincoln
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Dealership Service Review
service Rating
Hartsell
Written byon 01/28/2019
updated 02/04/2019
The reason I bring my car to you is because I have a maintenance contract with your dealership alone since I purchased my vehicle there. Otherwise, I would choose someone else because you are 45 mins - 1 hr. away from where I live. My last service was for a works package and wash. I arrived at 9:45 am and the car was ready at 2:30 pm. Entirely too long to wait for a basic service. Perhaps next time you won't overbook. Jennifer Wright said that there were 13 works packages that day. I waited 4 hrs. and 45 mins.!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes