Romeo Chevrolet Buick GMC
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Dealership Service Review
service Rating
The worst service
Written byon 08/14/2025
Wish I could give less than one star. I scheduled an appointment to have my car checked out and fixed under warranty. It’s been almost 2 weeks and nothings been done. I was supposed to receive a phone call on Tuesday morning with an update….it’s now Thursday and I haven’t gotten a single call. I called today and as per usual when I call I get transferred to service and they never answer the phone. At this point I’ve had such a bad experience since day one of buying a car from them I’ll that I will never purchase another vehicle from Romeo. Save yourself the headache and go anywhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Monica Stuart on 08/15/2025
Dealer Response
Hi Eric,
We’re very sorry to hear about your experience at Romeo Chevrolet Buick GMC. This is not the level of service we strive to provide, and we’d like the opportunity to make it right. Please contact Patty Romeo-VanDyke directly at 518-741-8790 so she can assist you and address your concerns.
We hope to resolve this situation promptly and restore your confidence in our service team.
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