Romeo Chevrolet Buick GMC

My wife and I had an issue with Romeo a few months back which was handled by Patty who was great.. I removed that review where I gave 3 stars and now I have another issue and this review won’t be removed… I was there Saturday 10/12 to have new tires put on my truck (2021 Chevy Silverado 1500 Custom Trailboss). We waited were there for 3 hours.. Upon leaving, the tires were not balanced and the none of the 4 tires were seated on the rim at all.. We called mechanic Johnny on his day off (he’s great by the way) and he told us to bring back Monday and not to drive it. I then brought my truck back on Monday and upon arriving, everyone in service knew why we were there as Johnny advised them of the issue. I was there for 2 hours while they had someone else (not Johnny) fix the issue. Upon arriving home, I noticed my rims had multiple and digs in them that were not there when I brought it to them originally.. I called and asked to speak to a manager. I spoke with Manager Matt over the phone and he said that the damage could not have possibly been them as they use a touchless system and blamed me for the scratches and digs in my rims.. I’m not looking for anything out of this. I am no longer purchasing anymore vehicles from Romeo although Chris in sales is great and no longer bringing my vehicle to Romeo although mechanic Johnny is the only one from now on allowed to work on mine and my wife’s vehicles. This place is a waste of your time. Also, it should be noted that as it took them 3 hours on Saturday to put new tires on my truck that wasn’t even done right, there another gentleman that waited 3 hours just for an oil change.. an oil change! 3 hours for an oil change?? He had an appointment at 9am and didn’t leave until after noon! Won’t be back, I want nothing to do with this place.