All American Ford in Old Bridge
Dealership Service Review
I had a 7:30AM appt, kind of wish you opened at 7:15. 7:30 on the dot the doors opened with a smile. EXCELLENT service by Kathy, she immediately introduced herself to me and shook my hand. She needed the mileage on my car and didn't even ask that I go get it. She went out for it and obtained my insurance card for me for the loaner car. I was very impressed with that service. She also walked me out and made sure to point out the loaner car. Pick up went the same way, was greeted by Rachel who immediately knew where my paperwork was and what was done to the car. Being a female it can be intimidating to walk into a service department but not with those ladies. It was a pleasure to actually have my car serviced. The online appointment scheduler was also an excellent tool. loved it. Thank you for making my experience a pleasure rather than an intimidating hassle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes