All American Ford in Old Bridge
Dealership Service Review
The one pet peeve I do have is the availability of a loaner vehicle. I have the full extended coverage which includes a free loaner car. Why is it that this dealership never has one available, unless I set up an appointment to coincide with the availability of a loaner? What happens if my vehicle has a breakdown and is brought in an emergency and no loaners are available? I have the top Ford Factory extended warranty that includes a loaner while the vehicle is tied up and cannot tolerate being told no loaner is available. I use my vehicle for business and must have transportation available 24/7. My last several Fords were purchased by Flemington Ford and they never had a problem making sure I had a loaner, even if they had to rent a vehicle. If All American Ford cannot accommodate me with a loaner during an emergency repair I will take my business back to Flemington Ford. I paid a lot of money for the extended warranty and I expect to be treated properly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes