All American Ford in Old Bridge
Dealership Sales Review
As the title states the car that I picked up end of June was damaged. Although this is the fleet car there is no excuse of hiding the damage. The day I came to pick the car it was parked backwards, I parked next to it moved all my tools and other belongings to the new car, left the keys and went to work. The next day morning I noticed the front bumper looked dull and not like the rest of the car. Upon closer inspection it clearly looked like the front bumper was repainted (which would explain why I was waiting for this car almost 3 month when I was told initially 6-8weeks), mechanicaly looked ok which tells me some scratches during transportation. Sent few emails to the lady that I initially picked the car from, she asked me to come by so they could asses the damage. One of the representatives looked over the car and asked what was wrong, when I showed him the repained bumper he wasn't to concerened and said this things happen during the transportation, took a note of the VIN number and said he will call me the next day. This was the last time I heard from them. Advise to everyone, before you sign your name under the doted line make sure you see the car in person and you're happy with what you see. Since this is my work car I'm not too concern about it and the fleet don't want to push the issue further. But if this was the car I paid for with my own money, that would be a different story. Still does not excuse the dealer to cover up, but I'll bet this not the first time. Unfortunately poor customer satisfaction.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No