All American Ford in Old Bridge

I made a deal to buy a 2009 econoline, trading in an old one thru the "Clunkers" program. I was told my old van would qualify. My salesman then went on vacation, and had another person complete the deal. UH- OH! I tried calling the cell of one of my "handlers", as they weren't answering the phones one busy day, and got his mom- he had left his phone home. When they called me in, the van had the wrong side window put in it and THAT set things back a couple of days to replace. And when I went in to sign the papers, I found out that they had neglected to follow up on the "clunkers" note on the original paperwork and were selling me the van without any $3500 discount! The new guy never saw the the note on the paperwork saying this was a "cash for clunkers" deal ("it was written too small.") It turned out that my old vehicle WASN'T eligible for the plan with the van I was buying, after all, though I was told it was. 10 days wasted because someone didn't see and follow up on the notes of the original salesman. They are nice, well-meaning people but have obvious communications problems.