All American Ford in Old Bridge

AVOID THIS DEALERSHIP even if they happen to have the car you want, do yourself a favor and shop elsewhere. This place lives up to the typical car dealership/salesman mantra. These people are unprofessional, my wife and I were yelled at by staff. We were forced to spend about 10 hours at the dealership. We were forced to return on two separate occasions as dealership did not accept a Certified Bank Check. We were overcharged for documentation and DMV fees and still had to pay to get the car inspected. The dealership delivered the car with scratched component without rear mats and the car was not washed. The dealership would not make any attempt to resolve any of the issues amicably. ***Befor you buy be sure to read all reviews on google by searching on Google using "All American Ford Of Old Bridge" and then clicking on "reviews" as you will see for yourself the many issues this dealership had in the past. I negotiated a price for an automobile weeks ahead of my first visit to the dealership due to distance. I spent weeks online and e-mails working with the internet sales team. I requested that paperwork be expedited prior to my arrival so it would limit my time spent at the dealership. I even got management approval for sale. No matter how much leg work I did the dealership would not accept a certified bank check because it wasn't written out the way the dealership wanted. 3.5 hours wasted at the dealership and 3 hour round trip. Why wouldn't anyone from the dealership inform me that they needed a certified check written a certain way PRIOR to my first visit? I had to return again on another day with a second certified bank check. The second visit took over 6.5 hours to finalize and another 3 hours round trip wasted. A deal that should have taken 1 hour at most to complete at this point... why? Mark P. (General Sales Manager) stated that he was upset with the lack of communication and that the wait time when I came back has been addressed with his staff and was a mistake on their part. Our salesperson disappeared and another salesman needed to step in to complete the transaction. I had to make my own phone calls to get insurance put on the car. I purchased other cars before where the dealership did all of the calling and legwork as a courtesy. While dealing with John D. (business manager) my wife and I requested he follow the instruction listed on his own paperwork and have a notary sign a document. He stated that their notary public left for the night and began to get very irate and started to yell and shout at me and my wife. He was very unprofessional and refused to follow DMV guidelines and have forms notarized as specified clearly on the forms. I remember thinking, what's the deal here? Two certified bank checks later, is my money no good? What is the reason for the games and the yelling? At this point I was ready to walk out but the transaction was already in progress, car is insured and keys in my hand. What to do? Easier to just finish everything and leave the dealership never to return again. The next day, I decided I better check under the car to see if there is any damage since the car purchased is a low riding sports car and was on display on front curb at the dealership. Yup, sure enough the chin spoiler is all scratched on the underside due to curb scrapes. Additionally, I discover that they never washed my car as there was still blades of grass and mud on the rocker panel and in the joint of the chin splitter from being parked on the front curb and grassy area. I had to get my car washed. I also discovered that I only received front floor mats without getting any rear mats. A couple of weeks later I receive my plates in the mail to find that no one at the dealership informed me that I will need to pay for inspection to get done. I paid $282 in fees to the so all paperwork will be covered/handled by the dealership but the car still had no inspection sticker? Greg P. (sales manager) tells me that he is sure that someone from the dealership knew that I was driving off the lot without inspection on the car but could not explain why no one informed me of this. I ended up needing to pay additional money to get the car inspected after already paying a hefty $282 to the dealership. I purchased many vehicles and never had to deal with this many problems/issues in a single transaction. Folks I have dealt with the salespeople and several members on the management team about every single concern mentioned and was consistently ignored. Mark P. was the only manager that seemed to be forthright and attempted to try and resolve the complaints here on dealerrater but was quickly cut off by Chris S. (general Manager). Chris S. seemed to only be concerned with placing blame back on the customer and deflecting the accountability away from his dealership. Chris S. was silent in addressing my concern over his staff yelling and acting in an unprofessional manor. His silence in itself speaks volume. Most importantly, I offered an amicable way to resolve my concerns several times here on Dealerrater but the dealership would much rather me post this review than actually resolve anything. It is for the above reasons I can say from experience that this is not a class A - B - C or D dealership. Not in service, delivery, overall experience or friendliness. If I could give them an even worse grade than an *F*...I would! There is absolutely no way that I can recommend this dealership in any way to a friend or family member, let alone a stranger. All American Ford of Old Bridge refused to resolve any/all of the issues raised here despite my offer for an amicable resolution. I would never buy another car from All American of Old Bridge DBA Able Ford.