Mercedes-Benz of Smithtown

LONG STORY SHORT, THIS WAS A GREAT EXPERIENCE AND I COMPLETELY RECOMMEND THIS DEALER TO ANYONE. Ok, so I went to the Mercedes of Smithtown dealership on Wednesday because to deal with my Check Engine light. I went into the service department without an appointment and when I got up to the front desk, the receptionist enthusiastically asked me what was wrong with my car today. I told her my check engine light was on and she said I would have to make an appointment. So she made me an appointment for Friday at around 10am. That was actually a perfect appoinment. When Friday came, I went back to the dealership and I told the same receptionist I had an appointment. She said that she would get me to a service advisor and I could wait in the waiting room, which by far exceeds any standards of a waiting room, especially for a car dealership. So about twenty minutes later the service advisor called me back and got me ready for the diagnostic test. He clearly told me the estimated time of waiting and the price of the diagnostic alone and I was fine with that. About two hours later, they were done with the diagnostic and told me I needed to repair an oxygen sensor or something like that. This time my cars actual service advisor came out and described everything clearly, he also gave me the total it would come out to. Again, I was fine with that. About an hour later, they said it was all done and I had to pay at the service desk. The price the receptionist said was exactly the same as what the mechanic said. For some reason, I was expecting her to give me a higher price. This dealership completely satisfied me from my first step into the waiting room to driving off the lot. I will go back to this dealership only for my future service needs.