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Riverhead Bay Subaru


1521 Old Country Rd, Riverhead, NY 11901 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Experience
Written by bernie500 on 12/07/2021

I would strongly recommend using a different dealership if you’re considering leasing or purchasing a Subaru from Riverhead Bay. My experience with them was awful beyond words. Because I am a woman they gave me no credit for any complaints I had; they insisted there was a problem with the battery and totally disregarded my knowledge that the issue at hand had nothing to do with the battery. They caused my car to be towed to them four times before they finally conducted the necessary diagnostics. (Despite what I was telling them.). I actually had to finally, after a week and four towings, throw a fit in the showroom to get them to do what they should’ve done initially.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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