Friendly Honda

Let me first say I am giving the ratings above due to my experience with the Sales team, NOT the Service team. I have been servicing my 2003 Honda Accord Coupe for over 10 years at Friendly Honda. There are quite a few other Honda dealerships closer to my home & work, however, I continue to drive out of my way to Friendly Honda in Poughkeepsie because I have always found the Service staff to be extremely friendly and knowledgeable. I always felt that they put my needs first when my car was being serviced with them. Because of this I was really hoping that I would be able to purchase a new 2013 Honda Accord Sport with Friendly Honda and continue to service my car there. I initially submitted a request for an online price quote from Kelly Blue Book. No response. I finally sent a request in directly through the Friendly Honda website. I received an email price quote from Daniel S. which was somewhere in between the MSRP and the dealer invoice. That was fine, except that I had already received another quote below dealer invoice from another Honda dealership nearby. I exchanged several emails with Dan which resulted in a slightly lower price, and also resulted in several sales agents calling me over the phone (I had requested to communicate via email). I work full time during the week, and it is not convenient for me to discuss or negotiate car deals over the phone while I am at work. I explicitly told this to Dan and let him know that email would be the best way to reach me. I asked him also to work with the other sales managers to come back to me with their best / final price quote. Instead of doing what I had asked, Dan responded to my email by insisting that the other quote I received must not have been for the correct model that I was looking for, that the price could not possibly be that low. And that I needed to call one of the Friendly sales managers so that we could compare the specs. I found his response insulting; I had done plenty of research on the car I was looking for, and clarified all the specifications with the dealership that offered me the very low price. Ultimately I did not purchase the car from Friendly Honda. When I let Dan know about this, his response was to put blame on me because he had sent several emails and asked me to call him to speak with him. REALLY?!?! 1) Though he responded to my emails, he did not answer my questions or care enough to follow through with what I asked him to do. 2) I specifically told him I could not speak over the phone while at work and to communicate with me through email instead.