Dutchess Chrysler Jeep Dodge Ram

I dealt with Mark Watt who assured me he was trying to change the poor reputation the sales business has. He promised he is about building a strong customer base who will refer others to him in the future. The car I purchased was filthy when I went to pick it up, Mark promised a full detailing. He promised a two week check in call and a one month check in call after my purchase. I have not heard from Mark since I purchased the car & have not received the promised detailing. Prior to my purchase I was greeted by everyone in the showroom with kind smiles and helpful attitudes. I've been back to the dealership numerous times now, each time I was totally ignored as they remember I have already purchased a car. My temporary registration expired on the car because Dutchess Cars never sent the permanent registration to me (after 2 months!) I emailed Mark numerous times about the registration as it got closer and closer to it's expiration date... Mark LIES & promises he had ALREADY SENT IT out to me and it should arrive in a couple days!! I call them two days before it expires and they tell me they have the registration and I can come pick it up. Okay, so I go the next day to pick it up... Turns out the office woman has already left and the MANAGER REFUSES TO GO IN THE BACK TO GET MY REGISTRATION! So my temporary registration expires and I can not drive my car. I manage to get a ride to the dealer the following day during the office woman's hours and she informs me "oh, I just sent it out in the mail today," less than 48 hours after I instructed her to hold it until I picked it up. Then, she lies and tells me I called her a full week ago and she couldn't hold it that long. Now I'm unable to drive my car due to an expired registration and stuck waiting for the permanent registration in the mail... on a holiday weekend. I have had the absolute worst experience of my life at Dutchess Cars. I've dealt with Friendly Honda, Brewster Honda, DCH Acura, Hudson Valley VW, Healy Brothers Hyundai and all are much more committed to customer satisfaction than Dutchess Cars. If you can negotiate a good price on the car through this dealership, purchase here AND NEVER COME BACK. Stay far, far away from this dealership after the date of purchase. It is the last time you will ever be treated as a customer here.