Nissan of Queens
Dealership Service Review
My experience was horrific. I took my car in for the regular maintenance check up on 6/17/2017 of which I had let them know that the multi-functional indicator light was on and I had tried to do everything that the manual had stated and to no avail. They cleared the light without mentioning why the light was on. The next day as I was just parking the car from one side to the next the light came on again. I immediately called and I was told to bring the car in again. I brought the car in the next Saturday 6/24/2017, was there for several hours to be told that the fuel pump was causing the warning, and a new one needed to be ordered, that I should receive a call when it arrived. I received that call on July 10 the next day I took the car in for what was suppose to be a same day service. I was given a Altima as a loaner, without any of the amenities that I pay for in my car nor the space required to travel with 3 big kids and a car seat. That same day Tuesday 11th of July, I received a call from the service center that the mechanic brought a piece of the fuel pump and another one needed to be ordered. This turned into 2 in a half weeks of not having my car and in these 2 in a half weeks I received one call back to tell me that 2 other pumps had to be ordered. Not to mention that, that same week I had a planned camping trip, and had to rent a Uhual and have another friend pull it for me because nothing fit in this Altima. I had to go to my car on 7/14 to pick up some items in my car, my car was parked 3 blocks away on a street instead of in the lot, and had several scratches that were not there before turning in the car. I spoke to the manager and he said not to worry that it would be fixed before I picked up my car. Finally on 7/28 I received a call back to let me know that my car was ready for pick and on 7/29 I picked up my car. The scratches were covered up with a sharpie and my water proof mates were missing, there was a screw on the window, I am beyond furious. I paid my car note for the entire mouth while it was at the Nissan service center for 2 in a half weeks. Not to mention that they reset my key but failed to tell me to bring in my spare, which now is not working and I have to go back to the service center to have it reset.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No