Honda of New Rochelle
Dealership Sales Review
I purchased a Vehicle at Honda new Rochelle back in March of 2020. I was amazed by the customer service at the time. I thought I left with a amazing deal and was happy about my purchase. Everyone was very kind from beginning to end. I even went through all my concerns and kept asking for things that I need to have. I was assured over and over that the plans I had selected where what I was requesting. Fast forward to today. I had to go into the dealership to get maintenance on my car (normal procedure). To my surprise I find out the maintenance package that I purchased was not what I actual bought. After asking the finance personal over and over this will cover x amount? I kept being reassure yes. I find out today truly what I actually purchased. I thought I bought Honda care maintenance back in March. What I learned today was I actually did not buy Honda care at all. In fact it was a 3rd party from Toyota?!!! A Toyota maintenance package at a honda dealership? I was sold Honda care, I was shown the package I read it and said yes this is the package that fits what I need to get. Instead I was given a 3rd party package under the impression of Honda care. This 3rd party package was only oils changes. Oil changes? I had express my concerns in wanting a package that would cover a majority of maintenances. I even advised the finance person “it’s okay for me to pay more. I rather have the peace of mine this is all taken care of before me coming into the dealership.” By this I mean I rather pay this in my monthly installments versus me coming into the dealership and coming out of pocket every time $200, $300 or $400 each time. What I had express at the time of purchase “listen I was screw over once and I am trying for that not to happen”. I get it your making a sale. I am telling you what I want and telling if it’s that prices cool I will pay. Why sell me the dream and give me nothing. I truly like Honda cars but this has left a sour taste in my mouth
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes