Lexus of Freeport

Horrible, outright horrible! Never again will I come back here. Where do I begin, oh yeah that's right. My car doesn't run properly anymore. I brought my gs450h in for diagnostic "check hybrid system". Damn near 5 hours later, I was told I needed a part replaced, which came to $1,148 installed. Fine, I'm ok with that. I was issued a loaner for the duration of the work. Two days later I received a call from them saying that the car needed an additional part, which was roughly about $3,000 plus labor. What! No way, I declined! I get the car back and the fans are running extremely loud, I figure it's the AC, because it's hot out. I drive the car about 10 miles and it starts to slow down and wouldn't not go past 30mph! I've call this dealership 4-5 times and left messages and still nothing, no returned calls nothing! A few days later I get a call from Lexus about a survey. Are you [non-permissible content removed] kidding me!!!! A survey yeah [non-permissible content removed]!!!! The car won't go past 35 mph and the fans are extremely loud! Like what the hell did you guys do!!!!!!! I expect this from a gas service station not a dealership! I want my car running the way it was before I took it here! Like [non-permissible content removed] did you guys do?! Oh then I get a call from my rep stating I never left a message! [non-permissible content removed] I'm not paying one red cent for this fix! If it isn't resolved I'm going to mention names and see you [non-permissible content removed] in court! [non-permissible content removed] Oh I forgot to mention, today I found mechanics tool in the engine compartment and one headlight doesn't stay on!!!!! I should've took my chance and paid a sidewalk mechanic!