DeLacy Ford

My wife and I went in to DeLacy Ford looking at leasing a new Escape Titanium or buying a used one .I decided to try this dealership because I had recently had my 2015 F-150 KR in for warrenty work in their service department and was very happy, I thought the helpfulness I found in that department would also be in the sales department. Boy was I wrong. At first things started out fine, our salesman Todd Slade showed us a couple models we were interested in and let us take one out for a drive. At any rate when we sat down inside to talk numbers he came back with something absurdly high, as if I were looking to lease a 50,000 dollar vehicle. It became clear that either he wasn't going to budge off this number or it was going to take more work than I was willing to put in, especially since we knew our options and were willing to just go get a better deal at another place. This could have been the end of it and I would have been fine, just business. As my wife and I were trying to politely get out of the show room Todd tells us to hold on so he can get his manager or somebody in the used department. Once again this was fine except after looking through inventory on the lot my wife and I were not interest. When they asked what we were going to do I simply explained that we had been looking at other dealers/makes/models and we knew of something very comparable to the Escape in options and trim for a lot less money (All these cars were around 35K, apples to apples.) Todd then makes a comment saying "You should check out the Kia dealer across the street because their cars are really cheap." His manager looks at me and says "That was a zing, in case you didn't know." So I told them both I knew and that when it comes times to trade in my F-150 in a couple years for new one it won't be there and my wife and I left. We then went to Towne Ford right down the road and got the exact same Escape with the deal we wanted right away with no hassle. I have no idea how DeLacy stays in business with their high prices and rude sales staff.