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Basil Resale Sheridan


4131 Sheridan Dr, Buffalo, NY 14221 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (3) No (2)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
BAD SERVICE AND FAKE road service sticker on vehicle
Written by DAYTON willard FANCHER on 05/10/2025

I had a great sales person. But Basil leadership needs to address: 1. Please remove 24/7 road service sticker from driver's window. When I needed road side service I called and got a run around (like wrong dealer ship and we are closing. 2. I was sold a good service contract for my vehicle but not covered. What is? 3. When calling your dealership, Who wants to hear no one available? Try it yourself period. 4. My vehicle was ready yesterday at 2:15 why no call to me for pick up. I did call many times. 5. Was lied to when ask about shuttle, was told we have none. funny you did before, fire her. 6. Told service on phone to check air condition, not done so much so of your 120 point check

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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