Generation Kia

I've had my 2008 kia sportage for two years. I get every oil change, tire rotation, etc at the bohemia location. I had my last oil change this past Friday July 29th. It will also be my last!!!! This was the third screw up. The first screw up they never replaced my oil cap. Luckily no major damage was done and yes they replaced it and gave me two free oil changes. The next issue the cord that pulls open the hood was pulled out. They never told me nor replaced it, I had to. This past Friday I dropped off my car and was told 1 1/2 hours to have the old change. I never received a call and came back 2 1/2 hours later to be told "Only a few more minutes". Well another 1/2 hour later and still nothing I went to the service man and told him to please forget my complimentary car wash and just give me the car as it's over 3 hours already. My car was done about 15 minutes after that. I drove the car home. About two hours later I started my car to go out again and the back pipes were smoking as if it was on fire. Luckily my brother in law who is a mechanic was there and looked as I told him the only thing I had done was an oil change. Come to find they NEVER emptied the old oil. They did however ADD the new oil on top of it so there was about 3x's the amount there should've been. This is ridiculous. Three strikes and you are out. I'm so disappointed as I love my Kia and have always felt the staff there is very pleaseant and courtious but i'm done!!!! I will no longer go to your dealership for my care nor will I be recommending it. I did not waste my time calling and complaining as what's the point???