Generation Kia
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Customer Reviews of Generation Kia
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by Customer on 02/01/2018Generation Kia has lied, scammed, and robbed me for a full year. I bought a used vw rabbit from them last February. The salesperson who sold me the car dismissed my concerns about the slight transmission issues on the test drive. I fell for… the lies and bought the car. Within one week of having the car I had to bring it back to them to be fixed. No rental cars available for me, I missed out on work. They "fixed" the issue. Issue resurfaced again not too long after and I brought it back. Still no rentals available (promised when I bought the car) Another BS fix to try to go around the warranty / spending money on fixing the issue. What do you know? The issue gets WORSE . Third time bringing the car in for the same transmission issue and they do another BS fix (after this many attempts all you do is fix a leak in the tranny seal? That should be the first check) they tell me it's all fixed and I get the car weeks later and as I drive it three exits down it's at the worst it's ever been. Worse than when I dropped it off. I turn right around and brought it back. It has now been almost two months exactly since I brought it in. They sent it to VW to be fixed and the people at vw said that they were waiting for an OK from Kia to fix an issue to get to the real main fix of the problem. I guess Kia never fixed those issues because I just got a call my cars ready and all they did was flush the tranny fluid this time. Two months to flush tranny fluid? DO NOT SHOP HERE. ITS A NIGHTMARE. Their service techs are getting fired left and right and they do not communicate with you at all. No phone calls no updates no care.Disappointed
by violet70 on 08/01/2016I've had my 2008 kia sportage for two years. I get every oil change, tire rotation, etc at the bohemia location. I had my last oil change this past Friday July 29th. It will also be my last!!!! This was the third screw up. The first screw… up they never replaced my oil cap. Luckily no major damage was done and yes they replaced it and gave me two free oil changes. The next issue the cord that pulls open the hood was pulled out. They never told me nor replaced it, I had to. This past Friday I dropped off my car and was told 1 1/2 hours to have the old change. I never received a call and came back 2 1/2 hours later to be told "Only a few more minutes". Well another 1/2 hour later and still nothing I went to the service man and told him to please forget my complimentary car wash and just give me the car as it's over 3 hours already. My car was done about 15 minutes after that. I drove the car home. About two hours later I started my car to go out again and the back pipes were smoking as if it was on fire. Luckily my brother in law who is a mechanic was there and looked as I told him the only thing I had done was an oil change. Come to find they NEVER emptied the old oil. They did however ADD the new oil on top of it so there was about 3x's the amount there should've been. This is ridiculous. Three strikes and you are out. I'm so disappointed as I love my Kia and have always felt the staff there is very pleaseant and courtious but i'm done!!!! I will no longer go to your dealership for my care nor will I be recommending it. I did not waste my time calling and complaining as what's the point???Joe C.
by Ed_Kelly on 08/07/2014I am writing this review to tell everyone about my experience with Generation Kia. I will start by first saying that Joe J. is the best salesman I have ever dealt with. He worked with me for about three days getting me into the car i… wanted. This is my second dealing with this dealer and they are great. The real reason for this review concerns the owner, Mr Joe C. I had an issue not with the dealership, but Kia Corporate. I contacted the dealership, who by the way went over and above to help me, and got back to me when they said they would. When they couldn't resolve it at their level, I saw a phone number with a sign next to it that stated if your not satisfied call this number. Well I called and within a few hours The owner of. Kia Big. Three called me himself. He worked the issue to my satisfaction and has won my business for life. He is truly a great owner who cares about his customersUnsatisfied customer.
by power4700 on 06/19/2010The worst repair service I have ever received. The service Manager Mr Danny Bautista is very unprofessional. His main objective is to make money not to satisfy the customer. The issue I brought my car in for service, was not fixed $410.00… later. They apparently cannot service every make of car because they had to bring in an outside repair person to diagnose the problem with my car and still where unable to repair the problem.
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