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Habberstad BMW of Bay Shore


600 Sunrise Hwy, Bay Shore, NY 11706 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
Unfixable BMW
Written by shark01 on 03/08/2014
updated 06/11/2025

I bought a 2008 X5 which had 33K miles, and several problems, from day one! 1st the navigation unit had to be completely replaced the 1st week, then I had 4 different engine malfunctions, within 18 months! This was the most unreliable car I've ever owned, and apparently the service techs could not fix the electronic issues. The 3rd time I brought it in with the Engine Malfunction issue, I let the service rep know how unhappy I was, but he didn't seem interested, or to really care. That day, I decided to trade it in, because I can't trust it, especially on a road trip. I was trading it in the next day, after the 3rd time they serviced it, due to engine malfunctions, and I got the same message on the way to the Chevy dealer to get rid of it! Thank God they still took this completely unreliable, inept vehicle, after I limped into the lot with it!! I bought a Chevy Tahoe that I love, and I know will be way more dependable than that BMW!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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ericl01 on 05/06/2014
Dealer Response
We're sorry to hear about the trouble you had with your BMW. We apologize that it took such much work on your part to get a service manager to call you back, and we're using feedback from customers like yourself to do a better job staffing our service department so that all of our customers get the attention that they deserve. While we're sorry to hear that you're no longer in a BMW, we hope you're enjoying your new vehicle. Best Regards - Habberstad BMW.
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