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Lia Honda Albany


1258 Central Ave, Albany, NY 12205 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (39) No (1)
Service Rating
Recommend:
Yes (33) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
Lia Honda provides a great customer experience
Written by MarkD on 11/08/2022

I brought my 2016 CRV in for its annual safety inspection, an oil change, tire rotation and other scheduled maintenance. As always, the service rep, Joe Riley, was a pleasure to work with. Professional, friendly and efficient, he clearly explained all of the work to be done and checked me in quickly. I waited for my car, but not too long, because the service was completed in about an hour or so. Afterwards, during the check-out process, Joe reviewed the work that was completed, the final cost, and the results of the inspection, as well as any possible upcoming maintenance items that might need to be addressed at my next visit. Over the years, I have found the Lia Honda (Colonie) service department to be consistently excellent, with friendly and professional staff who get the job done efficiently and at a reasonable cost. I have been purchasing and servicing my Hondas from Lia for nearly 20 years and will hopefully continue doing so for many more. Very satisfied with their performance, both in sales and service. Highly recommended.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Lia Honda Albany on 11/10/2022
Dealer Response
Thank you so much, Mark! We couldn't have asked for a better endorsement. It's really important to us that our guests know we sincerely appreciate their business, and the best way for us to show it is to provide first-class service, consistently. We are absolutely delighted to know how integral Joe has been to the welfare of your vehicles and to your satisfaction with Lia Honda. We hope to be at your service for many more years to come. We are honored by your confidence and look forward to your next visit.
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MarkD on 11/10/2022
Unfortunately, I entered a typo in my review. The service rep's name should have read Joe Wiley (not Riley). Sorry for the mix up. In any case, Joe is great.
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