Enterprise Car Sales Wayne
Dealership Sales Review
Absolutely terrible! I'm upset that I have to give even 1 star. My car was totaled in a car accident that was not my fault and I was contacted by enterprise after using a rental . The worker who called me was super sweet and said they were all about customer service so I went in the very next week(which is an hour away from where I live) and purchased a car . I was soooo excited until I got the car checked by a mechanic the next day and was told it had numerous things wrong with the car. When I went back they assured me that it was a rare situation so I bought a different car. Well turns out that car also did not live up to their "109 point inspection"standard. As I tried to set up a rental to get back home after the return of the second car, since it's an hour away and it wasn't my fault that I was sold not one, but TWO faulty cars, I thought they would be kind enough to set up a complimentary rental for the ONE HOUR drive back to the enterprise the in my town. Nope. They said the best they could do is give me a 5% discount off of the $99 charge. Then they tried to say nothing was wrong with the cars. Ok so a car that shakes and makes noise is normal especially after going through a "rigorous 109 point inspection"? And I can barely understand not helping me with a rental even though it was their fault, but then to say there was nothing wrong with the cars is absurd. I will never again use enterprise not even for a rental. Quality is better than quantity ALWAYS. This was so stressful and I've already warned all my friends and family to NEVER purchase a vehicle from enterprise!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable