DCH Montclair Acura

PLEASE READ BEFORE YOU BUY!!!! We purchased a vehicle 9/20/23. We signed forms electronically in finance office and left without receiving paperwork, just handed a flash drive. We test drove vehicle and we purchased same evening “so that we did not have to be inconvenienced coming back”. Both our salesperson, Keith Mickens, and the finance manager, Markel Milstrey, told us we were “getting a 3 year warranty”When we looked at the paperwork there was an undisclosed charge for $4220. For a warranty. When we called Zurich (the warranty company), we found out that we purchased a ONE year drivetrain only warranty for 1 year! The Zurich rep advised me that it would not be a normal circumstance for Zurich to ever charge that much for a 1 year warranty and he could only assume it was padded $$$ by the dealership. I would have never opted to pay $4229. For a 3 year warranty. Markel also proudly told us he worked his magic and got us an 11% APR and the finance info arrived from finance co in the mail and our rate was 13.88%. The dealership has refused to return our calls (multiple to the management, salesperson, etc). They also promised to provide a remote start because that was on our lists of must haves. They “ordered the part” but of course no return call. When we received the paperwork from the finance company we owe approximately $25,500. For a car that cost $21,300., with a trade of over $6,000. Yes, you read that correctly. I could go on and on with additional issues we have now had with the vehicle but I won’t. I reached one person at DCH that told me I bought the car “AS IS”. He heard me out and assured me that I would get a return call. Did I mention that they included an odometer statement that shows less than 60,000. Miles but checked the lemon law box for over 60,000 miles. And the total sale price varies on different pages. I have attached some documentation to substantiate my claims. I’m a middle age mom on disability for breast cancer and I can assure you that I worked in a corporate industry for 28 years with 1 company before I became ill. I have absolutely no reason to bash any business unnecessarily. I did see other negative reviews where the dealer responded with “we are sorry you feel this way or please feel free to call our manager”. I saw a 1 star review from 4 days ago where the dealer says they strive for great communication. I have had to file a claim with the better business bureau. If this gets resolved, which I’m not anticipating at this point, I will update my review. I want every honest, hard working person out there to please find yourself a reputable dealership and ask for paper copies prior to signing electronically. I’m writing this because consumers deserve to know and I do not want anyone to be stupid like me and trust the this dealership cares about your safety, you ever coming back in there or your personal finances. They care about the SALE and the MONEY. An experience with this dealer may not be the same on a new vehicle purchase but I would personally avoid buying from a dealership that is out to mislead, not disclose and essentially scam the consumer. If anyone else has had similar issues, please contact the better business bureau. I promise that my review is honest. I promise the only mistake I made was trusting their words and not asking for paperwork prior to signing. I promise that when and if the better business bureau resolves this, however they do, I will update this.