DCH Montclair Acura

I had purchased a 2010 Acura RDX from Kim Mellage. After having the car for 2 days I decided the car was not for me. I hated almost everything about it. I returned the car and asked to purchase a leftover 2009 MDX instead. Kim and the manager agreed but decided that in addition to several fees such as delivery fees, documentation fees, etc that I should also still pay for half of the approx. $1,700 worth of accessories I had purchased on the brand new 2010 RDX that they were going to turn around and sell again. I had no choice. It was either be stuck with an SUV you do not like or pay what they want to get into a vehicle you like and are comfortable driving. I am a loyal Acura customer and had just sold my 2004 MDX for this new vehicle. This is my fourth brand new Acura purchase. This is partly why I am so put off. They reward customer loyalty with unfair and deceptive sales practices. And as if putting a premium price on the leftover MDX wasn't enough they had the gall to only refund me fifty cents on the dollar for brand new accessories that barely had dust on them. And to and insult to injury, when I asked if I could just keep the RDX all-weather mats that I had already paid for, since they were only refunding me half and planning on selling for full price, they told me only if I paid $50 for them!!! Can you believe that??? They wanted to charge me $50 for all-weather floor mats that I had already paid full price for??? Now I realize I was completely at their mercy and it was my fault for not being 100% completely sure about the suv I ahd purchased, but fair is fair. I was totally taken advantage of and there was nothing I could do about it. They saw an opportunity to take advantage of a mistake that I made and profit off of that mistake. Even after thry extorted all of that money from me they wouldn't even get me the 2009 leftover MDX in the color I wanted. They wouldn't trade what another dealership wanted for the color MDX I wanted. They didn't give a crap at that point, they had my money and I had no leverage at all and they took full advantage. Christmas came early this year for Kim Mellage, the sales associate and Harry Jones, the sales manager. Acura should be ashamed of having people like this in their showrooms. I have reported them both to the better business bureau and Acura Headquarters and the matter is currently under investigation by both parties. I will keep you up to date with the results of the investigations. Do yourself a favor and avoid DCH Monclair Acura if you are in the market for a new Acura. It's not worth the stress and the money$$$.