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DCH Montclair Acura


100 Bloomfield Ave, Verona, NJ 07044 (map)
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Yes (0) No (7)
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Dealership Sales Review

1 out of 5 starssales Rating
Disappointing
Written by Jen on 03/08/2024

Tony our sales person was very nice and helpful for the first few hours and even had us write a review before the process was done, however we didn't know that was going to take 4+ hours. Also, we didn't know that it was our responsibility to switch over our car insurance. It was never mentioned. I have never been to a dealer in PA in which I was responsible to deal with that process. Once we finally purchased the car and drove it home to PA, the low tire pressure light went on. We came to find out that all four tire were low. Thankfully, we made it home without a flat tire. We bought the car our 1/20 and are still waiting for the temporary plate to be switched to our PA plate. I called 2/17 and was reassured that this was normal. I was called by Tony and told that it should be in the mail by the end of the week. I call again on 3/2 and they said the registration was still not there. I have come to find out from that call, our registration was not sent out until 2/7. I was told that they would call us or email us this week. I have still not heard anything from the dealer and still do not have the PA registration. I am about to report this information to the better business bureau. I am very disappointed with how things were handled at this dealer. Maybe it was because we are from out of state or my husband haggle with them to lower the price or maybe because we were buying a used Subara and not an Acura. I hope that is not the case. Either way I feel like they did us wrong. I will definitely never come back to this dealer or even NJ to buy a vehicle again. Very disappointing.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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