Toyota of Runnemede
Dealership Sales Review
I was working with Toyota Turnersville and salesperson Wayne Moore at Toyota Runnemede claimed they can beat Turnersville on a 2018 Toyota Highlander XLE and give me credit for the last 4 payments on my Ford Edge. I went to Runnemede and leased the Highlander. When I went home, I found out that they wrote 45 miles on the contract when the Highlander actually had 145 miles on it. They also put an extra $400 charge for a security etching that I didn't ask for. They also did not credit me for the Ford Edge ($1427) but charged me almost MSRP for the Highlander. I immediately went back to Runnemeade and Brian Finn the finance guy said he would refund me $15 for the mileage and $399 for the etching. I also discovered that they never performed the security etching on the windows, just charged me for it. Three weeks go by and after numerous calls where they lied to my face, I never got the refund. So I opened a case with Toyota Financial and together we contacted the manager at Runnemede Michael Rufo and he also promised that the refund would be mailed out the next day. Another week go by and I called Toyota Financial and found out that they closed the case. I had them reopen it and they contacted Runnemede again and Runnemede said it would definitely be refunded in another 7-10 business days. I have a signed note from Brian Finn stating they owed me a refund and will definitely be initiating legal action next week with the note. All in all the worst experience I ever had with a car dealership. These guys exemplify the worst stereotypes about car salesmen.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes