Paramus Chevrolet
Dealership Service Review
If you want multiple parts thrown at your vehicle at the tune of $520 for nothing to be fixed in the end, this is the place to go. My car was having radio reception issues on all FM stations. It would hold the reception, then almost would sound as if it fuzzed out. After taking the car in for one service appointment and being told the antenna module had to be replaced, as soon as I drove out of the service Dept, the static resumed. I returned to be told that another part was needed, bringing the bill to about $520. After driving up route 17 and multiple side streets, it almost seemed as if the static was worse! I was told the problem was rectified and made a 3rd service appointment. After about 2 hours of having the car there, I was told that there was nothing more they could do to resolve the reception issue, and that I was out of luck and out of $520. The service advisor was helpful, but other than that, they're great at throwing multiple expensive parts at your vehicle hoping they would work, and then they do not work. Also, I took the vehicle in for a check engine light. They said the check engine light was cleared and the purge valve was replaced. When I got in the vehicle, the check engine light was still on. They took the vehicle back in. 1.5 hours later, I had my car back and was told the tech forgot to "reconnect" a "wire". Who knows if that was the problem. For all services it came to $707. Unreal. Check engine light was rectified in the end but the $520 fix was useless!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No